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Best Live Chat Provider | Using Live Chat to Increase Web Conversion


October 30, 2018

Who offers managed live chat?

We have spoken at length in this space how live chat is vital from a customer service standpoint. In 2018, if you have a website and don’t offer your customers live chat as a customer service option, you are losing business. Live chat isn’t only valuable from a customer service perspective, it can also help your conversion rates. Let’s take a look at some ways that the best live chat provider can increase your web conversions.

Where can I find the best live chat provider?

Analytics

Live chat software does more than just allow you to talk to a customer in real-time. It also offers important analytics. Using these analytics, you can determine which pages customers are visiting, how long they’re staying on that page, and how they got there. While standard analytics programs can do most of this, live chat separates itself in that it can provide the best opportunity for the support agent to initiate a live chat session. If you begin to notice that someone is spending a significant amount of time on one page, you can initiate a live chat session and ask them if they need help or have any questions. This can turn someone who is thinking about making a purchase into someone who makes a purchase.

Upsell

Live chat can also be a great way to upsell someone who is already planning on making a purchase. If you have a website where people are only visiting you when they are sure they are making a purchase, this can be ideal for you. Talking to a customer allows you to learn more about them. You can take this newly acquired knowledge and use it to your advantage when it comes to offering additional products or services.

Why should I use the best live chat provider?

Are You Looking for the Best Live Chat Provider?

At Digital LeadSource, we will run your live chat for you, leaving you more time to run your business. Contact us today to learn more about our live chat services and to start your 30-day free trial.