We already know how effective live chat can be with existing customers. You can provide them with excellent customer service and even use live chat to upsell. Did you know though that live chat can also be a great way to get new people interested in you and your company? Let’s take a look at some ways that business live chat can help get your more leads.
So you have spent the time and resources to market your website. It shows up high on Google and people are going to it. What happens when they get there though? If they have questions about your products or services beyond what your website says, what can they do? For years the standard was an email address or phone number where they could contact you. They would call and wait on hold to get their questions answered or they would send an email and wait for a response. People don’t want to wait anymore. With live chat, there is no waiting. They can ask for help in real-time and you can provide it to them. By providing them with excellent customer service in a timely fashion, they are then more likely to become a customer.
The way in which people access the internet has shifted greatly. More people than ever are using their smartphones and tablets to do everything they need to do instead of using a laptop. This makes the mobile experience incredibly valuable. Not only does live chat work great on a desktop or laptop, but that same excellent service can be provided via smartphones and tablets. The easier you make it for a prospective customer to use your website and talk to you, then the better the chances that they turn into a customer.
Live chat works great, but only if you are able to dedicate the time to make it work. If you aren’t, that’s where we come in. Contact us today to learn about our live chat services and to start your 30-day free trial.
