Despite the growing popularity of live chat, there are still websites out there that aren’t utilizing it for whatever reason. Some people might think it’s too expensive or they don’t have the time to dedicate. For whatever reason, they are on the fence. If you are reading this, there is at least a slight chance we are talking about you. So, let’s take a look at some facts about business live chat software that might sway you to get live chat.
One of the biggest advantages customers have when it comes to online shopping is they don’t have to follow store hours anymore. They can shop on their time whether it’s 3 am or 3 pm. For a business owner though it means that someone needs to be available at all hours. Luckily, if you aren’t able to do that on your own you can use an outsourced live chat service.
Let’s face it, nobody likes sitting on hold waiting for customer service. You don’t like it, I don’t like it, and your customers certainly don’t like it. With live chat, you take all the dread and waiting out of customer service. Your customers can have a conversation with you via text that doesn’t require any holding or much of a wait time.
With live chat, not only does your customer not have to leave your website to get help, they can continue to look around while having their questions answered. By keeping them on the website, it increases the chances that they will make a purchase or better yet, add to their existing purchase.
Still not fully sold on live chat? Well, maybe this will help. At Digital LeadSource we offer a 30-day free trial so you can give live chat a try. Contact us today to learn more.
