Just because the majority of consumers have transitioned to online shopping doesn’t mean that customer service can go out the window. If anything, customer service has become even more important since you aren’t able to talk to someone face-to-face online. This is why live chat is so crucial when it comes to the online marketplace. Live chat allows you, the website owner, real-time interaction with your customer base. Let’s take a look at a few of the reasons why your customers want customer live chat.
If there is one thing we can all agree on it’s that people hate to wait. They hate waiting on hold. They hate waiting on line. They just hate to wait. With live chat though, there is no waiting. You, or your designated live chat representative, can talk to multiple people at the same time. This allows you to eliminate the waiting that customers hate.
Waiting on hold to talk to someone sucks. So does waiting on a response to an email. In most cases instead of doing either of those things, you are just going to move on and find someone else to make your purchase from. Live chat keeps your customers on your website while you interact with them. That will increase the chances that they make a purchase, thus making you more money.
One of the biggest reasons why website owners don’t utilize live chat is because they don’t have anyone to run it for them. Well, Digital LeadSource is here to do just that. We will operate your live chat for you, leaving you more time to focus on running your business. Contact us today to learn more and to start your 30-day free trial.
