There are no guarantees in the business world. One day you’re on top and then before you know it you find yourself at the bottom. While uncertainties prevail in business, there are time-tested strategies that will help keep your business afloat. Businesses that have succeeded in their respective industries share one thing in common, they all decided to hire live chat agents to strengthen their customer service support. Let’s find out why.
Live chat is an added feature that you can integrate on a specific page on your site. This medium allows customers to communicate with you directly whether to inquire about a product or service, to complain about a product or to simply ask for clarifications. It functions much the same way as other messaging applications like Facebook messenger and Skype. A live chat agent will be on the other end to answer questions and address concerns in real-time.
Surveys show that customers are more likely to purchase a product or avail of service if they are impressed by a company’s customer service support. By integrating a live chat and embedding it in your site you are actually doing just that. According to statistics, 75% of consumers prefer to live chat to any other medium. When your business is able to provide prompt answers and accurately address problems faced by consumers expect sales to pour in.
It is best to hire live chat agents if you are receiving an unmanageable amount of emails and calls on a daily basis and you are having a hard time managing your time to address their individual concerns. You can also benefit from live chat if you want to increase website traffic, conversion rate, and your sales.
Hire live chat agents today and see your business grow. At Digital Leadsource, we offer a managed website live chat service that helps increase the number of leads your business gets online. Visit us at our site to learn more.
