As the way we continue to do business evolves, so does the way that we provide customer service. While people still want human interaction, the way they want it has changed drastically. They don’t want to deal with phone calls and emails anymore. Instead, they want answers and they want them right away. That’s where live chat comes in. Let’s take a look at some of the benefits of live chat for gutter companies.
As we mentioned above, phone and email customer support is old news. People simply aren’t accepting it anymore and neither should you. Phone and email customer support is limiting and time-consuming for you. You can only respond to one email at a time. You can only have one phone conversation at a time. With live chat, not only can you have multiple conversations simultaneously, you don’t have to stop what you are doing to have those conversations. In addition, live chat conversations tend to be quicker because they happen in real time and it’s easier to just get right to the point.
Not only is live chat beneficial from a customer service perspective, but it can also help with your sales. One of the toughest things to do is to get someone to your website. If you are having a live chat conversation, then that means the person is already there. You can use this opportunity to talk up your products or services that you offer. In addition, when the customer reaches out to you on live chat, you can use that time to learn more about them. From there you might be able to upsell them or recommend additional products that they might find beneficial.
Live chat can be a great way to bolster not just sales but increase customer support. Still not convinced that it’s for you? Well, let us prove you wrong. Contact us today to learn more about our services and to start your 30-day free trial.
