Chances are you have experienced live chat at some point. You probably experienced it on a retail website of some sort. For that reason, you might think that live chat only works for online retailers. You then might be surprised to learn that live chat can be effective on any type of website. That includes insurance websites like yours. Let’s take a look at two key reasons why you should have live chat for insurance companies.
Live chat is literally a win-win from the standpoint of it being easy. It’s easy for the client on their end because it’s an easy way to communicate with you. It’s a text conversation that is set up instant messenger style. Also, it’s more personable and will make the client feel more comfortable. Plus, it allows them to multitask while talking to you. On your end, a lot of the same applies. Because it is text-based, you don’t have to be sitting at your computer necessarily to talk to them. It also allows you to multitask and possibly even have multiple conversations with multiple clients at the same time.
Think about your own experiences when it comes to dealing with businesses. Do you ever feel like you’re “just a number” or “just another customer”? It’s not a good feeling and you probably don’t want to do business with that person or place. Well, sometimes in the insurance industry, people can have that feeling. It might be because they have trouble getting a hold of their representative or it might be because they don’t feel any real connection with their agent. Live chat can eliminate that feeling from your client base. Live chat will make you more reachable without you having to sacrifice anything in terms of your daily responsibilities. It will also allow you to connect with your clients on a more personal level, thus learning more about them and their needs.
Still don’t think live chat is right for you? Well, let us prove you wrong. Contact us today to learn how we can run your live chat for you and to start your 30-day free trial.
