" />

Live Chat Service | Live Chat Case Study


July 2, 2018

What is live chat for jewelers?

When it comes to the success of your online business, getting new leads and customers is crucial. Without new leads and customers, your business will cease to grow. When it comes to lead generation, there are many different things that can be done. Few things have been proven more successful than live chat. If you have run out of lead generation ideas, consider live chat. Let’s take a look at a live chat service case study to show you how live chat works.

Not Getting Enough Leads

When this dental practice came to us they were “sitting in neutral” so to say. They were getting referrals here and there from current patients of their’s, but for the most part, their practice wasn’t really growing. Up to that point, they were getting on average 1-2 forms submitted a month and 4 phone calls. They weren’t happy with their numbers and wanted to better spread the word about their practice.

How can a live chat service help me?

Implementing Live Chat

After they came to us, we explained to them how live chat worked and how by simply implementing the service, and having us run it, that they could see an increase in leads. Since live chat is essentially an instant messaging service, they could talk to potential customers and leads in real time and answer any questions they might have had about their dental office. We also explained to them that live chat is not only a great way to generate new leads, but it is also the preferred customer service method for the majority of online users. In fact, 79% of people prefer live chat to other forms of communication because of the immediacy it provides.

Live Chat Worked

Since live chat was implemented on their website, the dental practice has seen their lead numbers grow exponentially. We mentioned earlier how before live chat they were getting on average 1-2 forms submitted a month and 4 phone calls from the website. Well, since implementing live chat they are still getting those 1-2 forms and 4 phone calls. Now though they are also getting an additional 20 leads a month from live chat.

How can live chat service get me more leads?

Start Using a Live Chat Service Today!

As you can see from the case study above, live chat works! At Digital LeadSource, we have the tools, skills, and experience to not only give your business live chat but also optimize it to get your business more leads. Contact us today to learn more and to start your 30-day free trial.