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Live Chat Services for Websites | What Services Are Available?


July 16, 2018

What does it mean to outsource live chat operators?

As consumers have grown more dependent on the internet for their purchases, the need for better online customer service is imperative. The days of call center or online email forms are no longer acceptable. Consumers want the same type of customer service that they were accustomed to when going into an actual store. That’s why live chat has become such an important part of a website. Let’s take a look at some of the live chat services for websites that can be provided.

Customer Service

This is the biggest service that is provided. It’s also the one that gets the most website owners turning to live chat. Only offering your customers a call center is no longer acceptable and they have made that known. In fact, most online customers WILL NOT make a purchase from a website that does not offer live chat. Not only that, but without live chat, people that go to your website are less likely to return in the future. Live chat gives your customers the customer service they are looking for in a timely fashion and doesn’t take them away from the website to do what they need.

How can live chat services for websites help me?

Lead Generation

Not only is live chat great from a customer service standpoint, it’s also a great way to create more leads. Depending on how you set up live chat on your website you can make it where in order for a new visitor to have a conversation with you they have to fill out some information. That information can include their name and a way of contacting them such as email or phone number. From there, you can take that information and store it in your database for when you produce marketing materials.

What is live chat services for websites?

Are You Interested in Live Chat Services for Websites?

As valuable as live chat is, sometimes it can be tough to run it on your own. That’s especially the case if you are the only one running your website. If that’s the case, then Digital LeadSource is here for you. We will run your live chat for you while you focus on running your business. Contact us today to learn more and to start your 30-day free trial.