It’s perfectly normal to be apprehensive especially when it comes to making big decisions for your business. You can’t just decide and give out a yes or a no answer without doing prior research. Every decision you make will have a tremendous impact on your business whether positive or negative. Of course, as much as possible, you’d want to avoid the latter. In the case of adding a live chat support tool, many business owners want to know if they will regret their decision to incorporate live chat on their website. Here are your answers.
According to surveys, a majority of customers prefer to live chat than emails and calls. With live chat, you can multi-task without interrupting your shopping experience. It also offers help in real-time compared to emails where you have to wait for a few days until you get a response or through calls where you’ll be put on hold until an agent attends to you.
Offering help and assistance the moment it is needed will definitely impress customers. When customers are satisfied with your customer service they will be loyal to you and they probably will refer you to their friends and family.
Customers are more likely to do business with you if you are able to satisfy them both in your products and your customer support service. If you are successful in these two factors, you can bet that your sales will increase in no time.
So what are you waiting for? Include a live chat support tool on your website to start growing your business. At Digital Leadsource, we offer a managed website live chat service that helps increase the number of leads your business gets online. Visit us at our site to learn more.
