Live chat requires the time dedication to be able to be successful with it. After all, if you are going to offer your customers the service, they are going to expect timely and helpful responses when they want it. The time and manpower issues are two reasons why small business owners are apprehensive to give live chat a try. Luckily though, there are services (like us) that can manage your live chat account for you. Let’s take a look at some of the advantages of using managed chat services.
When you hire an outsourced live chat service you are paying for someone to run your live chat account for you. That means you will have a staff dedicated to just running your live chat account. As a result, when a customer engages in a live chat discussion there will be someone on the other end at all times to provide a quick and helpful response. This will not only make your customers happy, it will likely result in more business coming to your website and more purchases being made.
Let’s face it, we know running a small business can be a 24/7 job. In some situations, you as the business owner might be the only staff you have. With so many things needing to be done to successfully run a business, the thought of adding another responsibility in live chat can seem overwhelming. With a managed live chat service, they can run your live chat for you, leaving you more time to focus on running your business.
Your customers want live chat, so why aren’t you providing it for them? If it’s because you don’t think you have the time or manpower, have no fear we are here! At Digital LeadSource we will run your live chat service for you. Contact us today to learn more and to start your 30-day free trial.
