Back in the days, people communicated through phone calls. While this may still apply today, in the advent of smartphones, the majority of people prefer to communicate via text. As business owners, you need to meet them halfway. Your job is to make sure that you are satisfying your customers hence the need for Managed Live Chat. Thousands of businesses have already left the phone and email options and have now hopped on the bandwagon of live chat. Is your business ready for it? What are the signs that you need it right now?
One telltale sign that you need to venture into live chat is when website visitors don’t turn into customers. If a visitor enters your site but couldn’t find what he or she is looking for, they will not buy from you. Confusion, lack of assistance and doubt are reasons enough for customers to drop out of your site.
You can correct abandoned carts through live chat. Yes, this is one of the signs that you need to do something about your customer service support. There are tons of reasons why customers abandon their carts but one of the most popular reasons is they didn’t get the assistance they needed while they were making a purchase or checking out. Customers’ concerns can range from clarifying payment options to inquiries about your products.
You know you need to live chat when your support team is receiving a lot of emails. This only means that your website is not properly designed and developed and it lacks information. Live chat can solve this problem.
If your business is experiencing any of these signs then you should think about getting managed live chat. At Digital Leadsource, we offer a managed website live chat service that helps increase the number of leads your business gets online. Visit us at our site to learn more.