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Managed Live Chat | Using Live Chat to Gain a Competitive Edge

November 29, 2018

What does it mean to outsource live chat operators?

Live chat can have many benefits for both you and your website visitors. One of the biggest benefits from your side of things though is that it can give you a competitive edge over your competition. If your competitors aren’t utilizing live chat, you can use that to your advantage and grow your customer base. Let’s take a look at how you can use managed live chat to gain an advantage over the competition.

Who offers managed live chat?

Provide Excellent Customer Support

Providing online customer support can be tricky. Since you aren’t dealing with the person face-to-face it can be tough at times to provide the quality customer service that your customers have come to expect. The phone is less than ideal because of wait times and people don’t want to talk on the phone these days. With email, in addition to the wait time that comes along with responses to an email, customers have to leave your website to write the email. Once they have left the website, they are less likely to return to it.

Live chat incorporates the best aspects of the in-person customer service experience online. Live chat allows your customers to talk to you in real time while also staying on your website. A simple live chat pop up screen shows up on each page people visit. This lets them know that you are there should they have any questions or concerns. Telling customers that you are there to handle any issues makes them feel better about their online shopping experience. It also helps build trust. Building trust is the basis for building a customer base.

Why should I try managed live chat?

Are You Interested in Managed Live Chat?

If you are interested in live chat but are concerned that you don’t have the time to commit to it, fear no more. At Digital LeadSource, we will run your live chat for you. Contact us today to learn more and to start your 30-day free trial.