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Managed Live Chat | Why Should I Outsource My Live Chat?

December 6, 2018

What is managed live chat?

For many small businesses, the ability to have an in-house dedicated live chat team simply isn’t feasible. There’s the financial requirements, the time it takes to train the live chat staff, and even necessary office space. Luckily, there are services out there that allow you to outsource your live chat. Let’s take a look at some of the benefits of using managed live chat.

Who offers managed live chat?

Dedicated Team Members

Live chat only works if there is someone constantly monitoring it. The whole appeal of live chat from a customer standpoint is that it’s instant. The customer asks a question or states a comment and someone is on the other side to answer immediately. Not having someone to answer immediately though can actually have negative effects. As a result, having dedicated live chat team members means the peace of mind of knowing that if a customer reaches out, there will be someone there to respond in a timely manner.

No Training Time

Hiring and training people to run your live chat can be a costly and time-consuming endeavor. Many companies simply don’t have the resources to do that, or they just don’t want to. By using an outsourced live chat service then, there is no time and money spent on hiring and training. The live chat team that you hire has already gone through extensive training and is fully versed in live chat. They also have a background in customer service and can handle issues without you having to be involved. This then allows you to focus more of your time on running your business.

Why should I try managed live chat?

Are You Interested in Managed Live Chat?

If you are thinking of giving live chat a try, why not hire a professional to run it for you. At Digital LeadSource that’s exactly what we do. We run your live chat so you don’t have to. Contact us today to learn more and to start your 30-day free trial.