So you are ready to give live chat a try. Awesome! Your customers will thank you and you will see more business coming to your website. There are still some important things to know about live chat though when it comes to the implementation of the service. Simply having live chat isn’t the end of the equation. You also need to make sure that you are utilizing it the right way. Let’s take a look at some important things to know when it comes to having managed live chat services.
The reason why people flock to online shopping is that they can do it whenever they want. Gone are the days where they have to abide by store hours or a traditional 9-5 office hours. Keep this in mind when setting up your live chat. If you notice that the majority of your business come in a certain time window, make sure you have agents ready to go. Having live chat and nobody answering is worse than not even offering it.
The great thing about live chat is that you can communicate with your customers in real time. It is also a more comfortable setting. Use this to your advantage. Be personable and have a conversation with the person on the other end. Don’t make them feel like they are talking to a bot. It’s important for them to know that there is a human being on the other side of the conversation.
If you don’t have the manpower or the time to train a staff, consider outsourcing your live chat. At Digital LeadSource you will have the peace of mind of knowing that not only is your live chat being run effectively, but it is also in the hands of trained live chat agents. Contact us today to learn more and to start your 30-day free trial.
