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Managed Live Chat | Why Having Managed Live Chat is Good For Business


July 8, 2019

What is managed live chat?

In your years of doing business, did you ever figure out why customers are drawn to your company despite being surrounded by similar businesses?  Getting a brand loved let alone known is one of the biggest challenges of business owners. But really, it’s no mystery why people keep coming back to you. In case you’re not aware, there are two basic reasons why they continue to patronize your brand.

Why Is Customer Service Important?

Here’s an example. You love coffee and you have always loved this particular café that sells the best cappuccino and almond biscotti but the problem is their baristas are downright rude. Meanwhile, another café near that sells ordinary coffee and some cookies but their baristas are always cheerful and greet everyone who passes through the door. This is good customer service. Why is it important? Well, if you are making your customers happy and comfortable, they’ll choose that over great products.

How Can You Improve Your Customer Service?

Customer service needs to be monitored because conversion rates rely largely on it. If you are not offering your customers the customer service they expect they will not spend a minute or two with you. One way of improving customer service is by integrating managed live chat to your site. Live chat allows customers to directly communicate with you. It’s a simple tool that creates a tremendous impact on your sales.

Is Managed Live Chat Worth It?

We definitely agree that it’s worth it! Thousands of businesses have catapulted their businesses to greater heights through the help of live chat.

what is managed live chat?

Looking for Managed Live Chat?

Do you want to see your business grow? If yes, consider managed live chat today. At Digital Leadsource, we offer a managed website live chat service that helps increase the number of leads your business gets online. Visit us at our site to learn more.