According to research, 77% of customers who are satisfied with your service will help boost your credibility by recommending you to a friend or family. Remember that even if you have the best product or service in the market, if your customer service is crappy, you can bet that you won’t be getting any new and repeat customers. What’s worse is there’s a very big chance that they will share their negative experience with your company to others. If you want to step up your game, you should consider outsourced live chat service. This software has by far helped thousands of businesses all over the world gain the trust and confidence of their customers. Here’s why.
With a chat feature on your site, you can answer questions accurately to remove confusion. Keep in mind that when a customer is confused you can’t expect him or her to do business with you. If the customer is having trouble navigating your site and if assistance is insufficient, your customer will leave. A well-trained agent who knows how to answer questions about products, pricing, payment, and shipping methods will satisfy a confused customer. Assistance is essential if you want to gain a paying customer.
Customers are always in a rush. They want fast and easy transactions. If they have a question about shipping, it can be answered quickly. All they need to do is to type their question in the chat box. Chat is faster compared to having to find your CONTACT US page where customers are asked to fill in a form and send a message via email and then have them wait for a couple of days or even weeks to get a response from the company.
With trained agents, they can steer the conversation to cross-sell. If a customer is interested in buying a shampoo you can promote your conditioner too!
Improve your business by making your customers happy through outsourced live chat service. At Digital Leadsource, we offer a managed website live chat services for you. Visit us at our site to learn more.
