While it’s true that you can’t possibly please everyone, as a business owner, you should strive to please all of your leads on top of your current customers to keep your business afloat. You see, when a single customer is happy with your product or service, he or she will recommend you to family and friends and through the power of word-of-mouth, you’ve just saved money on marketing. Not only that, satisfied customers are surely going to do repeat business with you and that means you’ll have consistent income all throughout the year. The question is, how can you satisfy your customers? We’ve uncovered three ways for you to do that. One, use Outsourced Live Chat Support. Two, offer gifts and three, show them you are grateful by saying thank you.
Do you know why outsourced live chat support will satisfy your customers? The speedy, accurate and available assistance will give clarity to their confusion and answers to their questions. When a customer doesn’t know what to buy, you can offer them your suggestions. They don’t want to call you on the phone and wait until they get connected to an agent and neither do, they have the patience to construct an email to complain about something because that would take time and effort on their part. Offering chat support, on the other hand, allows you to address their concerns in real time!
Show your customers how much you value their patronage and loyalty by offering random gifts as tokens of appreciation. It doesn’t necessarily have to fall on a special occasion. Have a discussion with the marketing and finance team and come up with a feasible budget allocated for gifts. It’s a small investment but it will give you a massive ROI.
As simple as saying thank you can already warm the hearts of customers. You can say it personally or directly when they visit your store, or you can send them an email, a text or a hand-written note thanking them for doing business with you.
You can’t go wrong with Outsourced Live Chat Support, offering gifts and showing gratitude. At Digital Leadsource, we offer a managed website live chat service that helps increase the number of leads your business gets online. Visit us at our site to learn more.
