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Outsourced Live Chat Support | How To Ensure Your Outsourced Live Chat Support Works


July 10, 2019

what are outsourced live chat operators support?

Studies show that having outsourced live chat support on your site can significantly increase your sales. Why? According to research, 44% of online buyers believe that having a live chat tool is one of the best features any site could have. As a matter of fact, several studies show that 90% of consumers found live chat extremely helpful and that they loved the convenience it offered. Although the results of using live chat seem promising, the secret to its success is if you know how to use it right.

Outsourced Live Chat Support Agents Must Not Be Monotonous

One of the things that customers love about a live chat feature is that they are directly conversing with a real person. If your agent sounds like a chat robot your customer will be apprehensive to open up to the agent and to air out their concerns because they’ll have reservations about whether or not the agent can help them. Make sure that your live chat support agents use a conversational and friendly tone as this appeals more to your customers and it evokes warmth.

Live Chat Agents Must Be Equipped To Handle High Traffic Volume

Handling one to two customers at a time is manageable but this is not always the case. There will be times when your agent will be required to handle multiple chat conversations, especially during peak hours. Can they handle the traffic? Hire agents who are patient, who can work under pressure and give them specific instructions to let customers understand that there is a waiting list and that the agent will get back to them as soon as possible.

Live Chat Agents Must Learn To Be Proactive

Don’t be afraid to initiate contact. Live chat support agents should learn how to be proactive instead of passive. They must know how to initiate conversation. It could be a greeting or a short sentence that aim to offer assistance.

who is an outsourced live chat support?

Looking for Outsourced Live Chat Support?

Give your business a competitive edge by taking advantage of outsourced live chat support. At Digital Leadsource, we offer a managed website live chat service that helps increase the number of leads your business gets online. Visit us at our site to learn more.