If you are looking to see success with your website, then live chat is just as crucial as your SEO and marketing efforts. You can do everything possible to get people to your website. If they don’t have access to customer service when they get there though, it can pose problems. That’s why live chat has become so popular. Don’t believe us? Here are some important statistics about website chat that might convince you.
77% of customers won’t make a purchase without live chat – We constantly say that without live chat you are losing business. We aren’t just saying it though. The customers have spoken and they want live chat.
63% of customers will return to a website with live chat – Repeat business is what helps a company continue to grow. Giving your customers live chat will ensure that they keep coming back and making purchases.
79% of customers say that they prefer live chat because it’s fast – People have never liked waiting around for answers. With the technology now available though, that has never rung truer. People simply aren’t going to wait on hold to talk to a representative. They want their answers and they want them right away.
51% of consumers say a business needs to be available 24/7 – The benefit of online shopping is that people can do it at any time. They are no longer shackled by standard business hours. Live chat allows them the luxury of being able to reach your website no matter what time it is.
Reading all this, you might think that live chat is very demanding. While it can be, you don’t have to go at it alone. At Digital LeadSource we will run your live chat for you, allowing you more time to focus on your business. Contact us today to learn more and to start your 30-day free trial.
