Website Chat | Top 3 Trends In Customer Service Worth Following


March 27, 2019

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Think of your customers as your guests for a party you are hosting. Your goal is to make sure that everyone is going to have a great time. Otherwise, they are going to leave. You need to be prepared because after all, you’ve invested your time, money and energy to make the party happen. The same principle applies to your business. Your goal as a business owner is to leave a good impression so you can gain repeat, loyal and new customers. You can start by guaranteeing your customers that you have high quality customer service support. The top three trends in customer service today include having a mobile-ready site, a Website Chat, and social media integration.

 

Go Mobile

 

Just so you know 80% of today’s shoppers are on their smartphone while browsing websites. Gone are the days when consumers actually had to leave their homes to shop because now, with just a few clicks, they can already have their customized parcel delivered at their doorstep. Whatever you are selling, make sure your website is mobile-friendly. If customers can’t navigate your site properly because you failed to have it optimized, you can bet they’ll abandon your site. You’ll be losing a lot of great opportunities if you skip this trend.

 

Website Chat

 

This innovative trend allows you to reach out to your customers through chat if they have a problem or concern. Whether they need assistance on how to proceed to check out or if they have questions about the payment methods or if they just want an expert opinion about a product or service, having a live chat on your site can be very useful because it gives them a sense of assurance and security that someone is readily available to help them with their concerns.

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Social Media

 

Having a strong online presence across all social media platforms will help boost your credibility. If you want people to find you, connect with you and get to know you then you should start linking your social media accounts to your site.

 

A mobile-friendly site with a built-in Website Chat and social media integration will guarantee that your business will outshine your competitors. At Digital Leadsource, we offer a managed website live chat service that helps increase the number of leads your business gets online. Visit us at our site to learn more.