A live chat support tool can transform how your online business generates leads. And, your customers will love it too! Quick and quality services to lead to conversions is what live chat is all about. So, here is are six extremely simple reasons why customers love live chat windows:
People do not want a delay in service anymore. So, live chat is essential for providing quick and quality service. Most chats are resolved in less than three minutes, or they are transferred. Agents study what services and/or products are available and are updated on the status of offices and deals.
It is not uncommon to get a chatter come through while they are at work. This is because live chat makes things easier. Chatters have the ability to multitask because there is very little work required of them to ask a question and receive an answer. Not to mention, live chat agents can also multitask. They simply just have to put their other work aside for a second to take care of chats.
Live chatters report that a chat window provides better information than a phone call or email. This is possibly because live chat is more pointed. The purpose of lead generation is cut and dry, so the live chat agent tends to be more direct with the goal of a sale in mind. This then results in them providing better customer service.
With the development of the internet and screen-to-screen communication, people tend to prefer to avoid the phone. Live chat makes that extremely easy to do. And, the customer also does not have to sit and wait on hold or be passed around from representative to representative for a simple question.
Not only are emails the new snail mail, but they’re more intensive and require more work to be done by the client. It should be your business’s goal to make communication between you and your customer as easy as possible. Emails are too much of a guessing game. You cannot be sure that you have the correct email, and you are not sure if your message was received.
Customers simply want businesses to hear their concerns. With an email, there is no guarantee that a qualified person is receiving the email and will get back to them. Because live chat is an instant customer service tool that assists with lead generation, there is no question of whether or not the chatter will get a response. Agents have three minutes to answer a live chat or it will be transferred to someone else. Also, tickets – which are left after hours – are handled as soon as possible.
Any and all businesses can benefit from a live chat support tool! If you are looking to invest in a successful lead generation tool, live chat is the way. So, request a 30-day, free trial and start reaping the benefits!
