Online chat services have always been met with scrutiny. People tend to be untrusting of windows and contact forms because they’re unsure of who or what is on the other end. But, the biggest selling point for our business live chat is that there is an actual person on the other side. This means that your website visitors can feel comfortable with sharing information pertinent to their lead. So, keep reading to learn more about how live chat functions and why it’s more effective than other forms of contact:
The great thing about Live Chat is that it is not a bot. Our live chat service always has a real person behind the screen. This means chatters can rest easy knowing they are not sending their information into a contact form that they can’t trust. And, when the after-hours, ticket option is at work, the feature is secure and will be handled by an agent as soon as possible.
The whole point of a business live chat is to gain trust through business-to-consumer communication. Only a real person can offer that sort of connection. So, it is ultimately more beneficial to have agents run your live chat rather than opting for one that requires a bot. Plus, a live agent is able to adapt to different customer service scenarios. This means they can offer value to a chat that may be solving a unique problem or answering a new question. Real agents can also follow up on leads properly – that means with an email and follow-up phone call – so that you are fully aware of potential new clients.
Live chat should know basic information about company services, products, and policies. This type of information allows them to provide website visitors and chatters with valuable information. That is what sets live chat apart from other chat services because this adds value to the chat, hopefully leading to more conversions.
While a live chat software is meant for lead generation, customer service plays a huge role in developing those business-to-consumer relationships. Live chat agents should always be patient. Sometimes chatters are slow to type or come to the window angry. Every agent should also know which language is unacceptable during a chat. Staying focused and giving a chatter their attention is also key. This makes them feel important. And makes your agent able to answer their question thoroughly.
A business live chat can truly transform how your company generates quality leads online. By making your business’s screen-to-screen communication more personal by implementing real-time live chat agents, you can begin to establish trust with your customers. So, request a 30-day, free trial and start seeing the benefits of live chat first hand!
