While more and more people are skipping the lines these days and simply doing all their shopping online, there is one big thing missing from the online ordering experience. Face-to-face customer service is still a valued principle even in this modern day. The same thing applies to online businesses. That’s where live chat comes in. Live chat allows you to talk with someone directly with any questions you may have, just like you would do in a face-to-face conversation. Let’s take a look at some of the benefits of using live chat from one of the best live chat service providers.
According to studies, many online consumers want help from a live person while they are shopping online. In fact, over 40% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer. Live chat does exactly that. It gives your customers immediate access to a customer service representative instead of having to pick up the phone and likely wait on hold for a representative.
Live chat has consistently demonstrated that it can save on both employee task time and phone expenses. In addition to the less phone traffic coming in, live chat allows one employee to handle multiple chats simultaneously. Not only doesn’t this cut down on employee and phone costs, it can directly lead to an increase in sales.
If a customer has someone at their fingertips to help guide them through the purchasing process or answer any questions they may have, they are more likely to purchase from that website. Live chat also allows for the opportunity of the upsell. Once customers are engaged with an employee who can understand their needs, the employee is in a perfect position to recommend additional purchases.
If you are looking for a live chat provider to manage and operate your live chat service, look no further than Digital LeadSource. At Digital LeadSourse we are an industry leader in live chat services. Contact us today to learn more about how we can increase your sales with live chat.
