As businesses continue to transition to online, live chat has become a “must-have”. If you aren’t utilizing live chat you are losing customers. Not only is it a helpful tool for your customers, it is a helpful tool for you as a business owner, making it a win-win. Let’s take a look at some of the reasons why you need to use live chat customer service software.
Live chat software has consistently demonstrated that it can yield notable cost savings. In addition to cutting back or eliminating the need for a call center, live chat allows you to increase efficiency by allowing live chat representatives to handle multiple chats simultaneously. This reduces the need to hire more customer service staff members. With employees spending less time on the phone, they can multi-task during chat conversations and cut the waiting queue to a fraction of its former size when compared to the phone or email.
Live chat allows you to chat with your customers in real time while they are browsing your website. This allows you to not only learn more about your customer’s interests, it also allows you to get instant feedback on your product, service, or even the website as a whole. Live chat can also allow you to find out ways to improve your products and services.
In order to give your customers the level of customer service that they expect via live chat, you have to have a dedicated team trained and ready to go. Sometimes that’s not always an option. If you don’t have the time or resources to hire and train a live chat team, consider outsourcing your live chat service. At Digital LeadSource, our staff is fully trained in live chat and is dedicated to running your live chat service. Contact us today to start your 30-day free trial.
