In the world of e-commerce, live chat has become a must-have. If you don’t offer your customers a live chat customer service software, you are losing business to the competition. It’s that simple. Live chat will not only bring new people to your website, it gives you the opportunity to strengthen your relationship with your current customer base. Let’s take a look at some facts about live chat that might encourage you to use a managed live chat service.
Even more so with the online marketplace, your customers don’t want to feel like they are just a number or just another customer. They want to feel special. Chances are, that’s why they came to you in the first place. So, give them what they want by creating custom chat greetings with live chat. Having a customized popup chat box come up when someone goes on your website will not only result in more repeat business, it will also result in more new customers coming to your website for the first time.
The saying always goes, “give the customer what they want.” Well, statistics show that online shoppers want live chat. Some need live chat to help them navigate through the checkout process while others might have a question about a specific product or service you offer. With live chat, no matter what the question or concern, you can answer it in a timely fashion and in a setting that both you and the customer are comfortable in.
One of the main reasons website owners don’t pull the trigger with live chat is because they don’t have the time or staff to properly dedicate to a live chat service. Have no fear though, Digital LeadSource is here. We will run your live chat for you, allowing you more time to focus on running your business. Contact us today to learn more and to start your 30-day free trial.
