As the online marketplace continues to grow, so does the need for web-based customer service options. Simply offering a telephone number and email address isn’t enough for today’s customers. As your customers adapt with the times, it is important that you as a business owner do the same. One of those online customer service options is live chat. Let’s take a look at some of the benefits of using live chat for landscapers.
Thanks to the internet, information is as easy as it has ever been to find. As a result of that though, people have become as impatient as ever. They want instant results and if they can’t get it from you they will go somewhere else. That’s why live chat has become so popular with customers. With live chat, not only is the chat window on every page that they visit, but it takes little effort for them to talk to you and get their questions answered. Plus, the conversation takes place in real-time.
One of the most important things when it comes to building a loyal customer base is earning their trust. Without trust, there is little incentive for someone to give you their business. Live chat is a great way to build trust with people even when you can’t interact with them in person. With the way live chat is designed, people are more willing to talk to you and open up about what they are looking to get out of you and your business. This can allow you to provide better service to each customer. When you build trust, not only are you making that person into a loyal customer, but they will also be more likely to tell their family and friends about you as well.
At Digital LeadSource, we will not only get your set up with live chat for your website, but we will also run it for you. Contact us today to learn more and to start your 30-day free trial.
