Everything about live chat is convenient. It’s easy for customers to use it. It’s easy for the business owner or live chat representative to communicate. And, it’s even easy to get set up. With it being so easy, there are no excuses as to why you aren’t using it today. In this blog, we will focus on just the beginning of live chat and initially getting live chat from the best live chat provider.
The first step to getting live chat is to simply download and install the product. After following the download and install instructions, you will then be prompted to create your account. After filling out the required information, you will then be able to log into your account. Upon logging in, you will then be taken inside of the application. At that point, you will be able to answer chats, monitor your website, and engage visitors browsing your website.
While the live chat menu consists of six sections, “chats” and “visitors” are the most important ones to focus on. The chats section is the tab that is used for communicating with your clients. Any communicating with website visitors will then exclusively take place here. The visitors section provides you with a variety of information about the people that are currently visiting your site. You can see who’s currently browsing through your website, what page or pages they are looking at, and where they are located. Using both those sections interchangeably allows you to monitor and help visitors on your site.
It can be tough to make the most out of live chat if you don’t have the proper amount of time to dedicate to it. That’s where we come in. At Digital LeadSource, we will run your live chat for you. Contact us today to learn more and to start your 30-day free trial.
