For those online, having a business live chat software can be a game changer. You can increase business-to-consumer communication, build and establish trustworthy relationships and generate high-quality leads. But, where are the numbers to prove it? Investing in live chat for business will take up a decent amount of your time. So, there needs to be some sort of proof that it’s effective. Take a look at these eight interesting statistics about just how effective live chat can be:
1. 77% of people who utilized a live chat service believed that their inquiries were answered quickly and efficiently. That means happier customers!
2. 73% of customers are more satisfied with using live chat. 61% still utilize email and are satisfied with the results, while just 44% still believe in traditional phone calls!
3. 56% of American millennials – that is ages 18 to 34 – would rather ask questions via a business live chat software rather than pick up the phone. It is important for businesses to evolve alongside their clientele. This includes changing how they communicate.
4. 79% of online shoppers prefer live chat services because it is immediate. Staying on hold or waiting days with no guarantee of an answer is no longer okay.
5. 61% of online shoppers and visitors are more likely to purchase a product or service after chatting with a live chat agent. This is because live chat allows the customer to get a feel for the business’s legitimacy and how they function. This ultimately establishes trust!
6. 90% of online consumers will continue to use a product or service when a site has a live chat. This even includes those who don’t choose to utilize the service!
7. 51% of consumers want a business to be available 24/7. Note that even when you are not on Live Chat, there is a form that visitors can fill out. Agents should check the tickets from these messages as soon as possible.
8. 51% of customers like live chat for multitasking purposes. This means that people can utilize live chat services while they work. This allows them to schedule appointments and get other personal inquiries done in a timely fashion and discreetly.
At Digital LeadSource, we dedicate our time and expertise to assisting you in maximizing your internet marketing strategy. This is done with the use of a business live chat software. This way, we can assist your business with generating new, quality leads all while answering questions with useful information about your products and services. So, start your free, 30-day Live Chat trial and see the results.
