With more and more people venturing online to purchase products, online customer service is as important as ever. Exceptional customer service is all about fast and easy access to a customer service agent or self-service portal. Let’s take a look at some of the reasons why customer live chat is so important to your customers.
Regardless of how you choose to use it, it will bring you one huge benefit: happier customers. Offering advice over chat makes it easier for your customers to make a purchase. Customers who get immediate answers to their questions make up their minds more quickly and are more keen to buy from you. Live chat does something that email and the phone don’t, it provides a nearly instant response.
Probably the worst thing people experience when it comes to the phone is waiting in the queue. You make a call, hoping to solve your case in a couple of minutes, but end up waiting impatiently for your turn instead. That’s where live chat has a great advantage over the phone. For website visitors, it means no queues and immediate problem-solving, and for your business, high customer happiness and greater agent effectiveness!
Starting a chat is easier than finding the customer support email address or creating a support ticket or making a phone call. You just enter your name and email and you can speak to a live agent and have your problem resolved within minutes. It sounds very simple, but it plays a huge role in customer happiness.
Live chat can not only be beneficial for you, it can greatly benefit your customer base as well. People are more likely to frequent and stay on your website if you offer a live chat service. If you are thinking about using live chat, contact us to start your 30-day free trial today.
