There are so many different ways that potential new customers and clients can reach out to your business. But, the truth is that they are becoming outdated and are not able to keep up with how most target audiences are looking to communicate nowadays. Live chat is a great form of contact for certain situations. Lead generation is the bread and butter of a customer live chat window. Plus, live chat agents can provide early guidance for larger issues that may need further discussion. Keep reading to learn more about the benefits of live chat compared to other, more traditional forms of contact:
Live chat is an instant messaging of sorts. However, the goal is to generate leads with exemplary customer service. On one end is a potential new customer, while on the other is a live chat agent who has gone through training to provide real-time support.
When you are on the phone with someone, it is fairly easy to express personality and the tone of your business. However, it is just as easy as a live chat message. Expressing personality – or behaving as a human and not a robot – is so important when handling a live chat message. People trust other people more so than they do bots. So, adding exclamation points and using verbiage that relates to your business’s tone can make all the difference when trying to earn a potential new customer’s trust.
Live chat offers a level of convenience that phone and email support will never be able to. The mom with no time or the young worker who needs to schedule an appointment while at work can utilize live chat while they’re busy. On the other hand, phone support requires time and a quiet place to talk. Then email requires an extended wait time. And, asking that much of a customer who is already in need of assistance risks your business losing a lead.
When was the last time you went to a mall? Or, when was the last thing you bought from a magazine? Retail has most definitely shifted online. And, with live chat, you can use that to your benefit. As younger generations continue to shop and research online, you are able to attract them with your live chat service. This is also because of how communication is changing. People are talking on the phone and using email less and less. So, use live chat to your advantage, and start communicating how the masses want.
When you talk on the phone, you can cover a lot of ground. But, is that worth anything if you don’t remember what was discussed? Live chat is great for keeping transcriptions of conversations. This is because a record of each website chat is saved with pertinent information. This includes the actual transaction, IP address, web browser, page the chatter was viewing, and so forth. This makes it way easier to refer back to the chat and supply necessary information should there be miscommunication at any point in time.
A customer live chat can transform how your business generates online leads. So, request a 30-day, free trial and start seeing the benefits!
