Live chat can be a great alternative when it comes to online customer service. While call centers and email have their place in history, both methods of customer service are largely outdated. People simply don’t want to wait these days and with live chat, they don’t have to. Let’s take a look at some key facts about customer support live chat.
When it comes to phone or email, a customer service representative can only handle one inquiry at a time. With live chat, one agent can handle multiple inquiries at the same time. This means that you don’t need as many customer service agents on staff, thus saving you money.
One of the biggest complaints when it comes to online customer service is the wait time. You have to wait on hold to talk to a representative and then hope that they don’t put you on hold again during your conversation. Email can be even worse. Sometimes you can wait days for an email response. With live chat, you can communicate with your customers in real time.
Live chat has become such a necessity that many people will leave your website if they see you don’t have it. Not only does live chat get people on to your website, but once they are there you can use it to entice them to stay. If they have questions, you can talk to them while they continue to browse the website. This will increase the chances that they make a purchase.
If you don’t have live chat you are losing business. So, what are you waiting for? If you are concerned that you don’t have the time to commit, we are here. At Digital LeadSource we will run your live chat for you. Contact us today to learn more and to start your 30-day free trial.
