A happy customer is good for business. Do you know why? It’s because a happy customer is more likely to buy from you, stay loyal to you, spread by word-of-mouth how amazing you are. You can just imagine the earning potential if your business is able to make tens of thousands of happy customers. One way of making customers happy is if you hire live chat agents. Live chat, according to surveys, can help solve problems and address concerns quick thereby minimizing confusion and frustration.
Customer service agents should have the right personality because their patience and temper will be tested when they deal with irate customers. They must know how to pacify, inform and interact in a professional yet friendly manner while maintaining the integrity of your business. Even if it’s just a text exchange, if they are not careful, they could send the wrong message.
Since live chat relies on text conversations, it is very important that the live chat agents you hire are well versed in grammar, punctuation, and spelling. Get these wrong and you end up with a more confused customer. Remember that the agents you hire are representing your company.
You have to assume that all customers are in a hurry and you don’t want them to wait, which is why agents should practice typing fast to deliver quick responses and thereby cutting customer waiting time.
When you hire live chat agents, be extra selective because these people are on the frontline, the ones who will represent your brand. At Digital Leadsource, we offer a managed website live chat service that helps increase the number of leads your business gets online. Visit us at our site to learn more.
