Just because a live chat session doesn’t immediately result in a conversion doesn’t mean that you have missed out altogether. Some visitors need a couple of visits to your website before making a buying decision. By getting contact information from those people, at the very least you can turn them into leads. Let’s take a look at how you can use lead generation services, such as live chat, as a lead generation tool.
More and more customers are visiting company websites with the specific intention of connecting via live chat. By making your live chat presence known on your website and through search engines, you will enable more customers to reach your representatives directly through live chat. Make the live chat button easy to find on your webpage, letting your customers know that you offer it.
53% of customers are likely to abandon their online purchases if they can’t find quick answers to their questions. The best thing that you can do is to bring the answer to the customer. Proactive chats allow you to reach out directly to the customer instead of them having to reach out to you.
Creating a personalized and caring live chat customer service experience will not only help close the customer you are currently working with, it will also lead them to tell friends and family about their experience. Most people look for recommendations from people they trust before making an online purchase. Creating a personalized experience will help build a report with your potential customers and make them trust you.
If you are thinking about incorporating a lead generation service, such as live chat, with your website talk to us at Digital Resource. We will work with you to set up a live chat service that will allow you to interact directly with your customers. Contact us today to get started with your 30-day free trial.
