Even in this digital age, customer service is as important as ever. While people might have changed their preferred method of purchase, they still want to know that there is someone there that can help them, should a problem arise, even if it is not face-to-face. One of the ways of doing that is with live chat customer service software. Let’s take a look at how live chat can improve your customer service and get people coming back to your website.
While talking a customer through an issue on the phone can be a great experience for them, it only allows for the agent to handle one customer at a time. In contrast, a live chat agent can potentially deal with several customers at once. Also, the use of a call center means that the customer has to stop what they are doing, call the number, wait for a representative, and then ask their question(s). With live chat, a customer service representative is there for them with just the click of a button while they continue to browse the website.
By having live chat on your website and making it available as a support option you’re helping to build trust. Different people prefer different contact channels, and by presenting a wider range of options customers will feel that you’re more responsive, more available and generally more interested in what they want. If someone trusts you, they are not only more likely to continue to use you, they are also more likely to tell their friends and family about you, thus getting you new business.
Are You Looking for Live Chat Customer Service Software?Your customers want live chat, so why not give it to them? At Digital LeadSource, we not only give the customers what they want, we will even manage the live chat service for you. Contact us today to learn more and to start your 30-day free trial.
