Do you own or run a restaurant? Do you have a website for your restaurant? If you answered yes to these questions then, believe it or not, live chat is perfect for you and your restaurant. Even if you don’t offer online ordering on your website, you can still benefit from live chat. Let’s take a look at how live chat for restaurants can benefit you.
Front of the restaurant staff has a lot of juggling to do with their job. In addition to greeting guests when they walk in and taking them to their tables, they also have to answer phone calls for reservations. Implementing live chat on your website can take some of the strain off your phone line and with that your staff. Instead of calling the restaurant, guests can visit your website to make a reservation. This can also keep your guests happier. Many times if someone calls a restaurant and nobody picks up right away they might just hang up and try another place. With live chat, there’s instant communication and confirmation.
Maybe you aren’t the type of restaurant that has reservations. That’s fine, you can still benefit from live chat. Think about the most common things you get calls about during the day. Daily specials, hours of operation, location, etc. By having live chat, you are giving customers another way that they can ask these questions that doesn’t involve having to pick up the phone. Some people just don’t like making phone calls. Now, you can have another communication method for those people.
The best part about live chat is that you don’t even have to run it if you don’t want to. With Digital LeadSource, we will run your live chat for you leaving you more time to worry about running your restaurant. Contact us today to learn more and to start your 30-day free trial.
