You might think that after installing live chat that you are done. That’s not the case though. Having live chat is more than just installing the software and forgetting about it. You have to keep up with it and give your customers a great experience. Let’s take a look at some of the ways that you can make your live chat online for my website more effective.
The one thing that’s both good and bad about the internet is that it never closes. While that is a great opportunity for your customers to peruse your website at their leisure, we also know that you obviously can’t be available 24 hours a day. That’s why it is crucial that if you have designated live chat hours for your customers that you are available. The only thing worse than not having live chat is having live chat and not responding to inquiries.
Even the best live chat program is of no use to anyone if it can’t be found. If you are going to offer live chat, make it easily accessible on every page of your website. Many website owners choose to have a live chat window pop open in the bottom corner of every page when someone goes to their website. This lets their customers know right off the bat that there is someone there to help them should they need it.
While you want to make sure that your live chat is easily findable to your visitors, you don’t want to make it look like you just lazily threw it on there. You can design it to fit the theme of your website. You can also include custom images and colors that match your business and website.
We know that sometimes you just don’t have the time to dedicate to live chat. That’s why we are here. At Digital LeadSource, our trained live chat agents will run your live chat for you, leaving you more time to run your business. Contact us today to learn more and to start your 30-day free trial.
