If you are reading this blog, chances are you know about live chat but haven’t instituted it on your website. So, why haven’t you? You might think it’s expensive or you don’t have the time to dedicate to it, but you would be surprised how affordable and easy it is. Plus, it will directly result in more business. Let’s take a look at some of the ways a live chat service can benefit you and your business.
Prior to live chat, the only way to go about online customer service was either phone support or email. Both of those services can be quite expensive due to the time, manpower, and training required to effectively run the phone or email support. Live chat is significantly cheaper to run than phone support. One live chat representative can handle multiple inquiries at once. On the other hand, one phone support person can only handle one phone call at a time.
Returning and potential customers are much more likely to use live chat for customer support than other options. If you have live chat, people will not only be more likely to visit your website but also to return in the future. Having the ability to connect with your customers on a more personal level will also lead to a greater customer loyalty. That will make them more likely to tell their friends and family about you and your website.
One of the biggest advantages of live chat is it’s basically instant. You can send a message to a live chat agent and they will respond quickly and in real time. This allows for you to help solve your customers issues faster and easier. This will also make them more likely to make a purchase.
Still think you don’t have the manpower or time to run live chat? Well, have no fear because Digital LeadSource is here! We will run your live chat for you, leaving you more time to focus on running your business. Contact us today to learn more and to start your 30-day free trial.
