A key component of generating leads with live chat services for websites is the instantaneous response. Rather than a potential customer using a contact form, email address, or phone number to contact your business, they can simply ask a live chat agent. And, they do so in real time. So, improving your typing technique can eliminate typos, while quickening your typing speed can generate leads more efficiently. Here is how you can become a better typist:
In 1868, our modern keyboard was designed. Known as the QWERTY keyboard, it spaces out letters that are commonly used together. This spread makes it so that there is no jamming while typing out most-used words.
Believe it or not, there is a proper typing form. However, since typing classes do not really play a role in the classroom, most typists have their own style. It may feel uncomfortable at first, but the more you type, the more natural it would feel. Simply, your pointer fingers should ready on the “F” and “J” keys. They both have small bumps on them. Then, your thumbs rest on the keyboard.
Regularly testing your typing skills can help you to get used to the proper typing form and improve your speed. Typing tests tend to evaluate words per minute and accuracy. They do so my timing you as you type out the most commonly used words. So, if you are looking to test your skills, take a deep breath and let muscle memory do its work.
Everyone’s typing speed varies. So, there is a bit of a range between typing speeds. The average person – most likely your live chat agents – type between 35 and 40 words per minute. Professional typists can hit around 65 to 75 words per minute. And even more advanced typists can get up to 80 to 95 words per minute.
There is not a specific time set to respond to live chats. However, you want to reply to each message as quickly as possible and with as little typos as possible. This means you can even send a short, “Let me check on that for you!” This will buy you some time to research and formulate a thorough answer. Also, do not be afraid to send more than one message. This will streamline conversations by not leaving a chatter sitting only to be met with a wall of text.
Live chat services for websites can transform how your business generates leads. By communicating effectively with potential customers, you can gain trust and create more conversions. So, if you are looking to see instant results, request our 30-day, free trial.
