Live Chat is just one more facet of your brand identity. And, it can be an integral part of your business to consumer communications. So, it’s important that your Live Chat software for website looks like a cohesive part of your website.
Luckily, Live Chat makes it easy to mold your chat windows to your look. From simple greeting messages to more complex CSS coding customizations, the flexibility within Live Chat makes it a great extension of your business’s image! Here is a handful of ways you can customize your Live Chat:
The beginning of customization starts by making sure your chat windows complement your website theme. You can pick and choose from four different styles – some more minimalistic, others with more color. From there, you can choose the color the best suits your theme. This makes the Live Chat menu look more cohesive and like a natural feature of your website.
Give your website visitor the extra assurance that they are talking to the correct people. There is a designated area to add your company’s logo at the top of the Live Chat window. This guarantees that the visitor is talking to a representative at the corresponding company. It’s also an added level of personalization.
When writing copy for a website, the goal is to maintain the same tone and voice throughout each page. The same goes for when you formulate labels and greetings for your Live Chat menu. Rather than “Chat with us,” you can come up with your own label. Then, when the chat window is opened, an automated greeting message can be curated so that potential customers automatically get a feel for your company.
A feature that separates Live Chat from those general customer support services is that there is an actual person on the other side of the screen. You can create agent profiles so that chatters can put a face and a name to the messages. Also, having a face can assist in establishing a better customer relationship. So, be sure to utilize this feature!
Let Live Chat be the beginning of a withstanding customer relationship. Do so by including social media buttons. Connect your Facebook, Twitter and Google+ profiles so that customers can visit your channels from the chat!
So, you’re looking for even more personalization to ensure that your Live Chat feature fits effortlessly into your website’s look. A web developer is able to alter the CSS code to customize any part of the chat, including its look and function. Whether you want round avatars for your agent profiles, a transparent chat window or the general shaped changed to your liking, you can!
Digital LeadSource can help transform your lead generation strategy with our Live Chat software for website. If you are looking to promote business to customer communication, establish stronger customer relationships and bring in new clients, Live Chat is for you. Request a free trial to learn more about the service and how it can better your business!
