When you implement new and improved elements to your website – like a live chat software for website – you want to make sure that they send a cohesive message. From visual aesthetic to the tone of language, there are several factors that need to come into consideration before going live. This makes for an easier transition as your website visitors learn to use the new technology. And, it makes for a more appealing and effective website.
But, which chat window should you choose? And, how can you customize your chat window? Keep reading to learn why the aesthetics of your live chat are important to its overall success:
If you are familiar with the looks of a Facebook messenger window, you already have an idea of what an embedded chat window looks like. This type of window stays in a fixed place and will continue to work as the website visitor moves from page to page. This is possible due to a tracking code that a web developer can implement into the code.
Another benefit of the embedded chat window is how discreet it is. It stays in the bottom corner of your web pages and is not intrusive. This is great for the user experience. However, at the same time, it is easily available to users who need to use it. So, it is great for nearly any and all websites.
Another chat window style is a pop-up. It opens up in a separate browser window so that users can have it right next to your website as they explore. However, users will need to click on a chat button to initiate – rather than having it open up automatically – and must manually close it when the chat ends.
A pop up can still be effective though! You will need to watch the placement of your chat button, and can adjust it with CSS code. Also, this is a great option should your website already have a lot of active elements. It can allow for a cleaner and clearer user experience.
In addition to choosing the window style that suits your preference, you can customize the theme. This means the general layout of the window, as well as colors and language. Complementary colors and secondary website colors can be obvious yet visually appealing. Also, the language should reflect the tone of your entire website. Remember, you live chat software for website is just another extension of your entire brand. So, it should all be consistent to comfort the website visitor that they are in the right place!
Live chat is a small investment with a big return. If you are looking to generate more online leads than ever and start building a strong rapport with your potential customers, a live chat software for website is essential. So, request a free, 30-day trial today and start seeing the benefits!
