Online consumers want support and they want it now. Wait times are what can make or break a lead. That’s why phone support is becoming decreasingly popular, and real-time, online support systems are becoming extremely mainstream. Picking up the phone is not always an option for website visitors. So, if you are interested in a live chat support for website, it is time to realize the true potential. Keep reading to learn more.
Phone support – it is pretty straightforward. If you need help or have a question, you get the company’s phone number. But that’s only the first step. Then, you pick up the phone, give them a call, and patiently await their response. It is proven pretty convenient over the years with being able to speak with an actual person. But wait times, unclear lines of communication, and so forth are making phone support less attractive.
Live chat support is a software integrated into your website that allows website visitors to ask trained agents questions about your business. This can include inquiries about products or services, as well as collect contact information for lead generation purposes. It is instantons with no wait time and allows visitors valuable information without having to take time out of their busy day to get an answer.
It’s the truth that people are not so keen on talking over the phone anymore. Text and instant message have proven more appealing to younger generations – specifically those making online purchases or doing research. Live chat is way more modern than other lead generation methods like phone support. So, this shows the potential customer that your business is ahead of the curve and doing what it can to improve its services.
You may be surprised at how many people use live chat support services during work. Live chat makes life so much easier for your busy customers. They are able to simply hop on your website and type out their question and get a response within a minute. Or, they simply leave a ticket and can expect a response as soon as possible. Having to find a number, make time to call, expect a wait, and hope that they can answer your question is way too much of a hassle for the people of today.
If an agent fails to answer a live chat message within three minutes, it transfers to another one. This is because the goal of live chat is to provide quick and thorough customer service. And it’s all in hopes of lead generation. The instantaneous nature of live chat is a huge factor in urging people to make a purchase of your product or service or to offer their contact information for a follow-up email and call.
Live chat is revolutionizing how businesses generate leads online. With premier customer service and instant responses, a live chat support for website is a must-have nowadays. So, request a 30-day, free trial and start seeing results!
