Many website owners are turning to live chat to support customers, close leads and understand more about buyer behavior. If you are considering live chat, or feel that these traits are important to you, then this blog is for you. Here is your guide to the live chat support tool.

How Does Live Chat Work?

Live chat allows you to instantly communicate with your website visitors via instant messaging. The instant messaging part of the software works in the same way as a normal desktop messaging application, but without any special software needed. The chat appears within their browser window, and the website visitor can chat with an operator by typing into the live chat box.

Why Use Live Chat?

The most obvious reason to have live chat is to interact with your online users and answer their questions quickly and effectively. On top of that, customers love live chat and regard it as an important website feature. Live chat enables you to better understand your customers which in the long run will lead to better products and more business.

When to Use Live Chat?

Live chat is best used in the following situations:

• When you have at least one operator that will be available for the majority of the working day.
• When you are looking to increase your conversion rate or capture interested people who may otherwise simply leave the site.
• If you want to follow traffic and page views in ‘real time’ to find out how your site is being used.
• If you are interested in being more proactive in supporting your customers and to learn more about their needs.

Are You Interested in a Live Chat Support Tool?

Live chat is most effective when it can be run by dedicated live chat operators. At Digital LeadSource we can operate your live chat service for you, leaving you more time to run your business. Contact us today to begin your 30-day free trial.