Live chat has become a vital part of the online customer experience. It’s a great way to provide excellent customer service that your customers will like. One of the biggest reasons though that website owners are still hesitant to try live chat is because of the time commitment. The reason why live chat works so well is because customers can talk to a representative and get an instant response. Not responding in a timely manner can actually have negative consequences. One great way to ensure that your live chat is being properly run is through managed chat services. Let’s take a look at some of those called live chat monitoring.
Live chat monitoring is a managed live chat service that manages and runs a website’s live chat service. Live chat allows you, the website owner, to have a fully dedicated live chat staff. Managed live chat services then provide the live chat agents you need for live chat to be successful. In addition, should any inquiries be industry-specific, or something that involves you and your staff, they will provide you with the contact information of that person so that you can reach out to them.
With live chat monitoring, dedicated live chat agents will then manage and monitor every aspect of your live chat service. They will communicate with your customers and resolve issues that they are trained to handle. They will even keep a log with important information in regards to the live chat conversations they have had. In addition, they will work directly with you to ensure that you are satisfied with the service being provided.
If you are worried that you don’t have the time to commit to live chat, consider live chat monitoring. At Digital LeadSource we are an industry leader when it comes to managing your live chat service. Contact us today to learn more and to start your 30-day free trial.
