Customers are more likely to return to your website if you offer an online customer service option. All statistics point to that. Successfully running an online customer service campaign can be incredibly time-consuming. While customers love that live chat option, nothing frustrates them more than firing up live chat and there being nobody there to answer their questions or help them. If you think you can’t have live chat because you don’t have the time to dedicate it, there are managed chat services available. Let’s take a look at just a few of the benefits of outsourcing your live chat service.
44% of online customers say that having their problems addressed by a customer support member during the online purchase process is one of the “most important” features that a company can offer. Live chat is not only convenient, it is also quick. The days of customers having to wait on the phone for an extended period of time for help are over. A managed live chat service gives you the peace of mind of knowing that there will be a live chat agent there whenever your customers need it.
Using a managed live chat service saves you both time and money. By outsourcing the service, you don’t have to spend money hiring and training your own live chat agents. The return on the investment also has the potential to be great as well. Think about the business that you will attract by offering an online customer service option.
Even if you have the best product or service in the world, your business won’t go far without some kind of customer support system. One of the best ways to engage with prospects and existing customers is via live chat. It allows your visitors to speak to someone in real time if they have a problem with their online account, want to obtain a quote or find out more about one of the services you offer.
If you are thinking about using live chat, talk to us before pulling the trigger. At Digital LeadSource we will run your live chat for you and make sure you are getting the best service possible. Contact us today to start your 30-day free trial.
