We know about live chat as a customer service tool. It can be a great way to interact with customers and make them feel comfortable with you. Did you know that live chat can be used to increase conversions? Here are a few of the ways that managed live chat can increase your conversions.
One of the biggest things people like about live chat is the accessibility that comes with it. No having to go search out a phone number or an email address on a contact page. No matter what page someone is on, it is there and ready for them. Having the live chat window so accessible makes it more likely that someone will reach out to you. If that person is a potential customer, this can then give you the opportunity to get to know them and sell them on your business. This is a great way to increase your conversions and make new customers.
In life, we are more likely to agree to do something if the request is coming from someone we know and trust. That includes purchasing goods and services. Because of the way that live chat is designed, people are more comfortable talking to you. This then allows you to get them to break down the walls and learn about them. As you build that trust, the person on the other side of the conversation will be more likely to make a purchase than they were before they started talking to you.
If you are intrigued by live chat but are worried that you don’t have the time to truly dedicate it, we have a solution for you. At Digital LeadSource, we will run your live chat for you, allowing you to focus on your business. Contact us today to learn more and to start your 30-day risk-free trial.
