The number of people shopping online has never been greater. As we continue to technologically grow as a society, e-commerce will continue to grow in popularity. If you aren’t implementing live chat on your website, then you are falling way behind the competition. Even if you don’t have the time to commit to running your live chat, there are companies out there that will run your live chat for you. Let’s take a look at some facts about outsourced live chat service that could be useful in making your decision.

10 Facts You Need to Know

1. 80% of all companies that use live chat are based in the United States.
2. It’s managed by people trained in capturing lead information.
3. It’s managed during the most important hours of the day and followed up with an email AND a phone call, giving you the opportunity to respond to that lead almost immediately.
4. Managed live chat is ideal for website owners that don’t have the resources to directly dedicate to manage a live chat.
5. With managed life chat you have the peace of mind of knowing that you are never missing a lead.
6. You can put live chat on as many pages you like and each one can have its own design.
7. Customers prefer live chat over other forms of customer service, including the phone and email.
8. A customer is more likely to do business with a website that offers live chat than with one that doesn’t.
9. Live chat allows you to communicate with your customers in real time! Your customers will no longer have to wait on hold or wait for a response to an email.
10. It’s mobile friendly so your customers can reach out to you no matter what device they are using.

Are You Interested in Outsourced Live Chat Service?

When it comes to outsourcing your live chat, it doesn’t get much better than Digital LeadSource. We are an industry leader when it comes to running live chat and our agents are all extensively trained. Contact us today to learn more and to start your 30-day free trial.