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Customer Live Chat | How Can My Business Benefit from Live Chat?


May 1, 2018

what is live chat outsourcing?

Are you using live chat on your company’s website? If you answered no, you could be losing business to the competition. People that visit your website are more likely to stay on and browse and even make a purchase if there is a live chat function available. Still not convinced that you should be using customer live chat? Well, here are some more benefits.

Convenience

Think about your experience as a customer. Do you like having to stop what you are doing to call a customer support number and wait on hold? Or what about sending an email or website form and having to wait for a response? Chances are in that time that you are waiting you have probably visited another website with the same products available. You might have even already made a purchase with a competitor. With live chat, not only does your customer not have to stop what they are doing, but they can be talked through any issue in real time, while they continue the purchase process. Live chat keeps the customer on your website instead of wandering.

Why should I get customer live chat?

Reduced Costs

Whether you choose to have in-house live chat representatives or use a live chat outsourcing service, you will see a cost savings. Live chat allows your customer service representative(s) to handle multiple inquiries at once. This will allow you to reduce workforce costs and cut response times. The initial start-up costs of live chat are less expensive than other customer service methods.

Improved Customer Experience

Customers admit that customer service is a top reason why they become loyal to a brand. Live chat allows you to provide top-notch customer service to your customers in a relaxed, non-stressful way. They can simply have a conversation with you or your live chat representative in a relaxed setting.

What are the benefits of customer live chat?

Are You Interested in Customer Live Chat?

At Digital LeadSource, we will run your live chat for you so you can have more time to do what you do best: running and growing your business. Contact us today to learn more and to start your 30-day free trial.