If you are not utilizing live chat for your business, you are missing out on a variety of benefits. In fact, research shows that 92% of customers feel satisfied when they use the live chat feature, which is a considerably higher rating than other forms of communication that are available to customers. However, unfortunately, many business owners are still hesitant to add the live chat feature to their website, because they are unaware of just how much value it brings to the table. Below are just a few reasons why a website chat is crucial to the success of your business.
In today’s digital climate, consumers are mega multitaskers. As a society, we are all accustomed to doing multiple tasks at once. Research shows this is one of the many reasons consumers love live chat, they are able to do other tasks while interacting with it. In fact, 51% customers prefer live chat because it allows them to multitask and 21% like live chat because it helps them to shop while they work.
This might seem obvious, but a major benefit of live chat is the fact that allows consumers to interact with an actual person. This allows your business to give your customers a great customer service experience.
When it comes to live chat, why not leave it to the experts and focus all your energy on running your business. Contact us today to learn how we can run your live chat for you and to start your 30-day free trial.
