Having live chat on your website requires more than just downloading the software. While having live chat on your website is statistically proven to increase business, the people you have working on your live chat are integral to having success. When it comes to choosing live chat agents, it’s important to do your due diligence. After all, those people are going to be representing you and your business to the customers. Let’s take a look at some tips for when you are looking to hire live chat agents.
One of the best things about live chat is that you can handle multiple customer inquiries at the same time. It’s one of the things that makes live chat stand out over the phone and email. Since live chat allows for multiple conversations to take place at the same time, it is important to hire someone that is good at multitasking. Multitasking is a crucial component of the entire live chat experience.
Live chat is a customer service tool. While it can be used for other things, at the end of the day its main use is for customer service. As a result, your live chat agent should be well versed in customer service. They should be able to handle a variety of issues thrown at them and be polite and courteous to the customer. As we mentioned above, your live chat agent represents you and your business. You want your customers to feel comfortable talking to your live chat agent or agents.
While you can hire, and train, your own live chat agents, there are outsourcing options out there. At Digital LeadSource, we run your live chat for you. Our agents are specially trained in live chat and the best customer service techniques. Contact us today to learn more about our live chat services and to start your 30-day free trial.
